LSI’s flexible maintenance program allows you to select the program most appropriate for your business needs.

• Fixed Fee Maintenance Programs for both Network Critical and non-Network Critical Equipment.
  • Network Critical Support
    • 2-hour on-site support
    • Same-Day Loaners
    • Spare Parts inventory adjustments to accommodate customer premise equipment.
    • Access to LSI Help Desk
    • Unlimited number of calls or hours billed.
    • Option for 24x7 hour service program.
  • Non-Network Critical Equipment
    • 4-hour on-site support
    • Access to LSI Help Desk
    • Unlimited number of calls
    • Access to Spare Parts
• LSI Service Retainer Programs
  • Utilize LSI services on an as-needed basis at a discounted hourly rate.
  • Annual Retainer programs of $5,000 and $10,000.
  • Discounted Hourly rates for Consulting and Network Engineer Support.
  • Response Guarantees when Retainer Program is combined with another LSI service Program.
    
• LSI Time & Materials (T&M) Support
  • Utilize LSI’s premier service on an as needed basis.
  • Service delivered by LSI engineers
  • Retail Rates o Service provided on a best-effort basis
  • COD
    • Credit Terms provided after submission and approval of an LSI Credit Application.